Effective Date: 11/01/2025
1. Overview
At Teleaccesspro (a brand of Go Social Media SARL), we strive to provide high-quality services and products. If you are not completely satisfied with your purchase or service, we are here to help. This policy outlines the terms and conditions for refunds and returns.
2. Refund Policy
- Services: Our services are non-refundable once they have been provided. If you experience any issues with the services rendered, please contact us, and we will do our best to resolve the problem promptly.
- Digital Products: As digital products (such as downloadable content) are immediately available upon purchase, they are non-refundable. However, if you encounter any technical issues with the product, please reach out to our customer support team, and we will work to resolve the problem.
- Physical Products: If you purchased any physical products from us, you may be eligible for a refund or replacement under the following conditions:
- The product is defective or damaged upon receipt.
- The request is made within [X] days of receiving the product.
To request a refund or replacement, please contact us at consulting@teleaccesspro.shop with your order details and any supporting evidence (e.g., photos of damaged products).
3. Return Policy
- Physical Products: Returns of physical products are only accepted if the product is defective or damaged. Returns must be made within [X] days of receipt. Please contact our customer service team for instructions on how to return the product.
- Condition of Returned Items: All returned items must be unused, in the same condition in which they were received, and in their original packaging.
4. How to Request a Refund or Return
To initiate a refund or return request, please email us at consulting@teleaccesspro.shop with the following information:
- Your order number
- The product or service you are requesting a refund or return for
- A brief description of the issue or reason for the request
- Any supporting evidence (e.g., photos of damaged goods, proof of purchase)
5. Processing Time
Once your refund or return request is received, we will review it and notify you of the approval or rejection within [X] business days. If approved, a refund will be issued to your original method of payment.
6. Exceptions
Some items may not be eligible for refunds or returns, including:
- Customized or personalized products
- Products that have been opened or used (except for damaged or defective items)
- Services that have been fully rendered
7. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:
Email: consulting@teleaccesspro.shop
Company Name: Go Social Media SARL
Company Address: APPT 15 IMM 12 LOT SINE AV ALLAL EL FASSI Ville : MARRAKECH
Brand Name: Teleaccesspro